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FREQUENTLY ASKED QUESTIONS

Have a Question? We’ve Got You!

Why choose ISP?

We’re not your typical beauty care company. We stand out with:
  • A solid scientific foundation.
  • Clear product recommendations for specific concerns.
  • Transparent product information to prevent surprises.
  • Swift delivery to your doorstep.
  • Easy accessibility to our dedicated team.

How do I place an order?

Placing an order is a breeze, and we’ve made it even easier with step-by-step instructions:
  • Add your items you want to purchase to your cart by clicking the “add to cart” button.
  • After finalizing all your choices, you can view your cart to check wether all items you want to purchase are added or not.
  • In case of adding wrong items, you can easily remove them by clicking the “remove from cart” button.
  • After finishing your selections, you can proceed to checkout from your cart.
  • Enter the following information “name, email, address, ect…” to complete your order.
  • Our team will process your order and send you a reciept of your purchase.
  • Finally, the delivery service will contact you, confirming your location and giving you a time estimate.

How do I pay?

Payment methods are straightforward. Online payments are secure, and we also offer cash upon delivery for your peace of mind.

When will I receive my order?

We understand your eagerness. Rest assured, we’ve detailed the expected delivery times to keep you informed every step of the way.

I received products I didn’t order. What should I do?

If you’ve received the wrong products, don’t worry. You can return the item if undamaged.

I received damaged products. How do I return them?

In the unfortunate event of damaged products, report the issue on the day of delivery, and we’ll swiftly replace them, no questions asked.

My order isn’t complete. What should I do?

If part of your order is missing, don’t fret. Let us know, and we’ll deliver the remaining items, free of delivery charges.

Can I change the delivery location?

Flexibility is key. If you need to change the delivery location, just inform us before the delivery process begins, and we’ll make the necessary adjustments.

How much does delivery cost?

Delivery costs are location-specific. We provide clear and explicit information to ensure transparency in this regard.

I have an issue. Who do I contact?

Whatever the issue may be, we’re here to help. We’ve categorized problems and provided relevant department contacts for each issue, whether it’s a technical glitch on the website, delivery hiccup, or any other concern. Your satisfaction is our commitment, and we’re just a call or email away.

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